Refund policy
🔄 Return & Refund Policy – VerdeLux Cosmetics
At VerdeLux Cosmetics, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, please review our return and refund policy below.
📦 Returns
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We accept returns within 30 days of receiving your order.
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Products must be unused, unopened, and in their original packaging.
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To start a return, please contact us at support@verdeluxcosmetics.com with your order number and reason for return.
💰 Refunds
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Once we receive and inspect your returned product, we will notify you via email.
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Approved refunds will be issued to your original method of payment within 7–10 business days.
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Please note: shipping costs are non-refundable.
🔄 Exchanges
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If you received a damaged or defective item, we will gladly exchange it for the same product at no extra cost.
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Please email us within 7 days of delivery with photos of the product and packaging.
🚚 Return Shipping Costs
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Customers are responsible for the cost of return shipping, except in cases where the item arrived damaged, defective, or incorrect.
❗ Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or refunded:
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Opened skincare products
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Used cosmetics or personal care items
📩 Contact Us
If you have any questions about returns or refunds, please contact our support team at:
support@verdeluxcosmetics.com